Don't Turn Zalo into Your Company's Legal Department
I don't hate Zalo. It is a highly convenient tool. But there is a dangerous phenomenon: many businesses are using Zalo as if it were their legal department, accounting team, and evidence vault all at once.
Article Summary
While instant messaging tools like Zalo are incredibly convenient for day-to-day business communication, using them as a substitute for proper contracts and official records is a major risk. A "heart" reaction is not a digital signature, and scrollback histories make poor evidence in court. The author explains how to build a proper "backbone" for business transactions—using formal contracts, official emails, and proper delivery confirmations—while keeping Zalo in its rightful role as an informal communication channel rather than a multi-functional legal department.